Service Policy

OUR SERVICE POLICY

At I-Creative, service is a responsibility, not a transaction.

Transparency Policy

We clearly communicate:

  • Material specifications
  • Process details
  • Cost structure
  • Delivery timelines
    "No hidden terms. No unclear commitments"

    • Approval Policy

  • Samples provided where applicable
  • Written approval before production
  • No assumption-based execution

    • Quotation Policy

  • No quotation without understanding requirements
  • No price changes after approval unless specifications change
  • Every quote is specification-based

    • Delivery & Support Policy

  • Safe packaging & delivery coordination
  • Post-delivery follow-up
  • Immediate corrective action if required

    • Quality Policy

  • Standard raw materials only
  • Process control at every stage
  • Final inspection before dispatch

    • Responsibility Policy

  • If any issue occurs from our side, we take full responsibility and resolve it professionally.

    • OUR ETHICAL COMMITMENT

    We believe ethics is the foundation of sustainable business.

    • OUR ETHICS INCLUDE:
    • Honest recommendations
    • No false promises
    • Respect for client confidentiality
    • No misuse of designs or data
    • Fair treatment of employees & partners
    • WHAT WE WILL NEVER DO:
    • Mislead on quality
    • Compromise specifications silently
    • Undercut ethics for short-term profit
    • Share client designs or information

    “OUR BELIEF: Trust once broken cannot be repaired by price.”

    Our Clients

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